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In the dynamic world of telecommunications, Genesys Cloud Get SIP Header functionality has become a critical tool for businesses seeking advanced communication routing and customization. This powerful feature allows organizations to extract, manipulate, and leverage SIP header information with unprecedented flexibility.
Understanding SIP Headers in Genesys Cloud
SIP (Session Initiation Protocol) headers are essential communication metadata that provide crucial information about telephony interactions. In Genesys Cloud, these headers offer administrators and developers granular control over call routing, identification, and processing.
Key Components of SIP Headers
- Custom Header Creation: Genesys Cloud supports the addition of custom SIP headers to improve carrier interoperability
- Flexible Configuration: Headers can be configured for various trunk types, including BYOC Cloud and External SIP trunks
- Routing Intelligence: Headers enable sophisticated call routing and information transmission
Configuring Custom SIP Headers
Genesys Cloud provides multiple methods for configuring and managing SIP headers:
Administrative Configuration Steps
- Navigate to Admin section
- Select Telephony > Trunks
- Choose External Trunks tab
- Select desired trunk configuration
- Access Protocol settings
Header Configuration Restrictions
⚠️ Note: Avoid using header prefixes starting with x-inin, x-genesys, x-pcv, or x-gcv, as these are reserved for internal Genesys Cloud use.
Specialized Header Scenarios
Different trunk types offer unique header configuration opportunities:
Verizon-Specific Headers
For Verizon BYOC Cloud trunks, Genesys Cloud preconfigures three specific headers:
- X-VZ-CSP-Domain: Requires specific customer-provided value
- X-VZ-CSP-Customer-Identifier: Unique identifier for the customer
- X-VZ-CSP-Leg-Type: Automatically set to “agent”
Advanced Header Manipulation
Beyond basic configuration, Genesys Cloud offers sophisticated header management:
Header/Invite Settings
- Conversation Headers
- From Header Hostname customization
- Routing Address selection
- Diversion Method configuration
- Asserted Identity Header management
The ability to precisely control SIP headers empowers organizations to create more intelligent, responsive communication systems that adapt to complex routing requirements.
What are SIP headers used for in Genesys Cloud?
+SIP headers provide metadata about communication sessions, enabling advanced routing, identification, and custom information transmission between telephony systems.
Can I create custom SIP headers in Genesys Cloud?
+Yes, Genesys Cloud allows creating custom SIP headers for BYOC Cloud and external SIP trunks, with some restrictions on header prefixes.
Are there any limitations to SIP header configuration?
+Avoid using reserved prefixes like x-inin, x-genesys, x-pcv, or x-gcv. Different trunk types may have specific configuration requirements.
As communication technologies continue to evolve, Genesys Cloud’s robust SIP header management provides businesses with the flexibility and intelligence needed to create seamless, efficient communication ecosystems.